GuidelinesCommunity Guidelines
The rules for everyone on Oneway, what happens to an account or a Center that breaks them, and how to ask us to look at a decision again.
They apply everywhere on Oneway: profiles, posts, comments, messages and Centers. They sit beside the Terms of Service. Updated 17 October 2026.
Not allowed
What is not allowed on Oneway.
None of these, anywhere on Oneway, in public or in private.
Harassment
Do not harass, bully or stalk anyone, or keep contacting someone who has made it clear they do not want you to.
Hate
Do not attack or demean people for their race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or serious illness.
Threats and violence
Do not threaten to hurt anyone, push someone to hurt themselves, or promote violence or terrorism.
Sexual content involving minors
Never post, share or ask for sexual content involving anyone under 18, or anything that sexualizes a child, exploits one or puts one in danger. There are no exceptions.
Intimate images without consent
Do not share, or threaten to share, a nude or sexual image or video of someone without their consent, including one that is faked or edited to look real.
Impersonation
Do not pretend to be another person, a business, an organization or Oneway.
Spam and scams
Do not spam people, phish for their passwords or money, or run a scam. Do not fake reviews, or buy followers, likes or comments.
Illegal goods and services
Do not sell, buy, trade or arrange anything illegal, such as illegal drugs, stolen goods, or weapons sold outside the law.
Private information
Do not share someone's private information without their consent: their home address, phone number, documents or where they are. Do not use a place's guest list, location sharing or StreetPass to find or follow someone.
What happens
What Oneway does when a rule is broken.
A person decides every report. A machine can raise a report for a person to look at, but it never decides one.
Reports
However often one person reports the same thing, it counts once. How to report someone, or block or mute them, is on Safety.
The word check
A post written in the App is checked for hateful, threatening and sexual words, some disguised spellings included. What it finds waits for a person, and the check hides nothing by itself.
A Center's own space
A Center's team can remove comments left on its posts, and you can remove comments left on posts on your own profile. A complaint about a Center is decided by Oneway, never by that Center.
Community notes
Where readers have added context to a post, it shows under the post, and anyone signed in, other than its writer, can rate it helpful or not helpful. How it shows comes from those ratings, and no note is ever labelled as verified.
Removal
Oneway can take a Center that breaks these rules out of search, the map and everywhere else it is shown, its posts with it.
Restricting an account
Oneway can restrict an account that breaks these rules, for a set time or until it is lifted. Every session it has ends at once, it cannot sign in, and the person is told the reason when they try.
Appeals
Ask for a decision to be looked at again.
If you think a decision about you is wrong, you can appeal it.
How to appeal
Write to us from the contact page: which decision it was, and why you think it is wrong.
Who can appeal
Only the person a decision was about, never the person who made the report.
What follows
When an appeal overturns a decision, a restriction that rested on it is lifted and the person is told. Every decision is recorded with who made it.