Business OSHospitality.
Hotel operations, the guest's experience and the front office, in one Center.
Hotel Operations
The book, from the rate to the room.
Oneway OS, with sample records.
A hotel sells a room type, for a night, at a rate. The book keeps all three, and what is left to sell on every date.
Rooms and rates
Room types, rate plans and what is left to sell, by type and by date.
Holds and moves
A room taken out of sale for dates, with its reason, and a guest moved to another room in the house or before they arrive.
Group blocks
Rooms held for a group until its cut-off date, and the pick-up as its guests book.
Deposits and the city ledger
Deposits recorded as guests put them down, and the house accounts billed instead of the guest. Oneway records money and never moves it.
Pace
The nights ahead on the books, how fast they are coming in, and where last year stood at the same time.
Housekeeping and upkeep
A cleaned room sells only once a supervisor has inspected it. Upkeep follows use too, such as a boiler's run hours or an elevator's trips.
System Store: Hotel Operations, with Maintenance and Asset Management.
Guest Experience
Every guest, known across the property.
Oneway OS, with sample records.
What each department needs to know about a stay, the guest's own messages, and a program that rewards them for coming back.
Traces
A note about a guest's stay, for a department, on a day. The department sees it in its Workspace that day and marks it done.
Rewards
The hotel's own program: a tier earned within the program year is kept through the next, and the credits a guest spends lapse after months without activity. At a casino resort, the casino's own system keeps the points.
One inbox
Guests' messages arrive in the Center's one inbox.
A problem, reported once
A guest reports a problem in their room from the Oneway App, during the stay or up to 30 days after it. If the room already has work open, the report joins it, and the guest is told when it is fixed.
System Store: Rewards & Membership and Maintenance, beside Hotel Operations.
Front Office
The desk's day, and the numbers.
Oneway OS, with sample records.
Arrivals, the guests in the house and the ones leaving today, the night audit, and the figures every hotelier judges a property by.
The board
Who arrives, who is in the house and who is due out, with each room's state.
Check-in and the folio
The stay begins, the room becomes occupied, and a deposit held meets the folio every charge lands on.
The night audit
Each night's room charges and taxes posted to the folio, by the rules the property names.
The numbers
Occupancy, ADR and RevPAR from what the audit posted, beside the same night last year.
Charges to post
A check charged to a room by a connected point of sale waits for the desk, which posts it in one press. Nothing posts by itself.
The book you have today
A reservations export from the hotel system you use now, or a spreadsheet, brought in as this hotel's stays.
System Store: Reservations, with Hotel Operations.
Additional Hospitality Systems
The property's other systems, one intake.
What the hotel system, the points of sale, housekeeping and the valet report becomes one Center's events, one guest's timeline, and work for the person on shift.
One system at a time
Each is connected on its own, in Oneway OS's Integrations, and a system nobody has connected says exactly that.
One guest, on evidence
Two systems' guests are one guest only when the same card, the same address or the system's own guest id arrives from both. A name alone joins nothing.
Casino resorts
Oneway runs beside the casino management system. It reads it, writes nothing to it, and keeps no gaming money.
The casino's own day
The hosts' book of guests and their trips, the floor by area, and the pit's dealer rotation.
System Store: Casino Operations.