HVAC Service Operations.

Calls and dispatch

Every call is a job from the first minute.

• Take a call

  A returning customer or a new one, the service address kept with them.

• Four kinds of job

  Service call, maintenance visit, install or estimate, in the caller's words.

• Arrival windows

  One to four hours on your own clock; moved, and the tech moves with it.

• Send a tech

  Told on their phone at once; their shift and other jobs checked first.

• The dispatch board

  Each tech's shift and jobs in order, and the jobs still waiting.

• Dispatch on a map

  Drag a job onto a tech, in route order.

  Planned

In the field

The tech's day, on their phone.

• My day

  The shift, and each job with its address and window.

• Start and finish from the phone

  What was done, the parts used and pictures; the office sees it at once.

• The customer's sign-off

  Their acknowledgment, typed and timed.

• Estimates and invoice amounts

  Recorded on the job; Oneway never charges a card.

• On my way

  The customer told the tech is coming.

  Planned

• A price book

  Line items, and good-better-best options.

  Planned

Equipment and agreements

Every unit's history, every renewal on time.

• Units on record

  Make, model, serial, install year, refrigerant, tonnage and warranty.

• Last time this happened

  A job on a unit arrives knowing everything it has been through.

• Service agreements

  A plan, its yearly value, its term and visits, and the units it covers.

• Visits that book themselves

  Due visits on the board, booked as maintenance jobs on the unit.

• Renewals

  Agreements ending in 60 days listed, renewed from the day the old one ends.

• Recurring billing

  Agreements billed on their own.

  Planned

Runs on Asset Management

Every furnace is an asset.

HVAC Service Operations is its own System with its own install and screens. Each customer's unit is an asset, so its history, condition and upkeep are kept the way every physical thing on Oneway is.

• The shop's own things too

  Trucks, tools and parts in the same register.

• Brings what a service company needs

  Service Management, Maintenance and Asset Management come with it.

How it works

From the call to the next visit.

1. A call comes in

   The customer, the address, the problem.

2. A tech is sent

   In a window that fits their shift.

3. The job is done

   What fixed it, on the unit's record.

4. The next visit

   Booked from the agreement, renewed on time.

Who it is for

Shops that keep homes and buildings comfortable.

• Residential HVAC

  Furnaces, air conditioners and heat pumps.

• Commercial service

  Rooftop units and walk-in coolers.

• Plumbing and electrical

  The same calls, jobs and agreements.

• Owner-operators

  One truck today, a fleet later.

Runs on

• Oneway Asset Management

Brings with it

• Oneway Maintenance

At a glance

Oneway HVAC Service Operations, in facts.

What it is

Oneway HVAC runs a heating and cooling company's calls, technicians and jobs, from the first call to the finished job, with every unit's history and service agreement.

Part of

Oneway OS, as a industry system of Business OS.

Runs on, and brings

Asset Management, Maintenance.

Where it runs

In Oneway OS, in a web browser on a computer or a phone.

Price

Part of Business OS: $330 a month for one Center, set up by contact. Oneway OS alone is free.

Status

In the Closed Selective Server Beta, by invitation, in New York City and Long Island.

Made by

Oneway Technologies LLC, New York.